Reference services organisation and management

Study Cycle: 2

Lectures:45

Seminars:30

Tutorials:0

ECTS credit:8

Lecturer(s): doc. dr. Petek Marija, prof. dr. Vilar Polona, Zaposleni bodoči (za najave)

Content

• Types of information services
o traditional
o internet
• Information services, elements of information service
• Information sources
o Reference collection
o Reference collection management
• Reference librarian
• Reference interview
• Information behaviour, searching behaviour
• Psychology of users
• Evaluation of information services