Basics of Communication

Social-communication context
• Characteristics of communication in the library and information environment.
• Communication with different user groups.
• Librarian skills and strategies of communication with users.
• Librarian skills and communication strategies with professional colleagues.
• Communication in a multicultural environment.
• Communication in the web environment.
User characteristics as a factor in the interaction of library materials and information
• The role of developmental characteristics of the individual in the library and information environment (preschool child, school child, adolescent, adult, elderly).
• The role of individual personality traits in the process of meeting information needs.
• Characteristics of users with special needs (e.g. people with autism, dementia or reading and writing disorders).

Adekunle, R. (2021). Cross-cultural Communication: definition, strategies and examples. Independently Published.
Graham, M. & Dutton, W.H. (eds.) (2014). Society and Internet: How Networks of Information and Communication are changing our lives. Oxford University Press.
Kehoe, D. (2011). Effective Communication Skills. The Great Courses.
Novljan, S. (2018). Knjižničar informator, empatični. Knjižnica, 62(1/2), 9–36. https://knjiznica.zbds-zveza.si/knjiznica/article/view/6844/6434
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