Users of information sources and services

• Information needs
o Characteristics of information needs
o Types of information needs according to different criteria (development phase, types of users, context,...)
• Information behaviour
o Types of information behaviour: information seeking behaviour, information searching behaviour
o Models of information behaviour
o Related concepts: relevance, pertinence, salience, information encountering, avoiding information, information poverty,…
• Users
o Rights of users
o Types of users according to various criteria (age, academic or professional area, …)
o Users with special needs
o Communication and work with users

1. Case, D. O., Given, L. (2016). Looking for information : a survey of research on information seeking, needs, and behavior. 4th ed. Bingley : Emerald. COBISS.SI-ID - 63164258
2. Fisher, K. E. , S. Erdelez, L.E.F. McKechnie (ur.). (2005). Theories of Information Behavior. Medford, New Jersey: Information Today. COBISS.SI-ID - 224965632
3. Sečić, D. (2006). Informacijska služba u knjižnici. 2. izd. Lokve: Benja. COBISS.SI-ID - 37599074
4. Vilar, P. (2005). Informacijsko vedenje: modeli in koncepti. Knjižnica, 49 (1/2), 77-104.URL: https://journals.uni-lj.si/knjiznica/article/view/14145
5. Relevantne domače in tuje objave raziskav o potrebah in vedenju uporabnikov.

Priporočena literatura:
6. Nicholas, D., Herman, E. (2009). Assessing information needs in the age of the digital consumer. 3rd edition. London: Routledge.