Services for Users of Information Organisations
Study Cycle: 1
Lectures: 20
Seminars: 10
Tutorials: 0
ECTS credit: 3
Lecturer(s): doc. dr. Švab Katarina
• Overview of information and reference, cultural, educational, entertainment services in different types of libraries.
• Working with users and ethical considerations in the provision of different types of services in different types of libraries.
• Reference interview, reference service and reference process.
• User education for the independent search for publication and information.
• Various forms of events and services in libraries (lectures, workshops, exhibitions, story hours, etc.).
• The impact of information and communication technologies on information and reference services.
Harmeyer, D. (2014). The reference interview today : negotiating and answering questions face to face, on the phone, and virtually. Rowman & Littlefield. COBISS.SI-ID - 55222626
Cassell, K.A. in Hiremath, U. (2023). Reference and information services. Facet. COBISS.SI-ID - 162694147
Roberts, A. (2018). Designing adult services : strategies for better serving your community. Libraries Unlimited. COBISS.SI-ID - 1114255710
Aktualni prispevki iz domače in tuje strokovne/znanstvene literature.